Privacy Policy
Chem-Pack Supplies Australasia values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or interact with Chem-Pack Supplies Australasia. By using our website or services, you accept the practices described in this notice.
Information We Collect
Information You Provide
We collect information you provide directly to us, such as when you:
- Place an order or make a purchase
- Register or update your account
- Contact customer service
- Participate in surveys, contests, or discussion boards
- Submit reviews
This information may include your name, address, phone number, email, payment details, and any other information you choose to provide. We use this data to respond to requests, personalise your experience, improve our services, and communicate with you.
Automatic Information
We automatically collect certain information when you interact with our website, such as:
IP address and login details
Browser and device information
Purchase history and browsing behaviour
Full URL clickstream on our website
Cookie identifiers
This data helps us improve our website, personalise your experience, and provide features like automatic login and saved shopping carts.
Cookies
Cookies are small identifiers stored on your device to help us recognise your browser and maintain features such as permanent shopping carts and login sessions. You can manage cookies through your browser settings, but disabling them may limit your experience on our site.
Email Communications
We may track email interactions to improve the usefulness of our messages. You can opt out of marketing emails by selecting “Unsubscribe” in the Newsletter menu of your account.
How We Share Your Information
Subsidiaries and Affiliates
We may share information with our subsidiaries or affiliated businesses where necessary for joint operations or transactions.
Agents and Service Providers
We use trusted third parties to perform services on our behalf, such as order fulfilment, delivery, data analysis, marketing, payment processing, and customer service. They may access personal information only to perform these tasks.
Legal and Safety Reasons
We may disclose information to comply with laws, enforce agreements, or protect the rights, property, or safety of Chem-Pack, our customers, or others.
With Your Consent
We will notify you before sharing your personal information with third parties outside the contexts above, giving you the opportunity to opt out.
Your Choices
- You can choose not to provide certain information, though some features or purchases may require it.
- You can update or correct information via your account pages.
- You can opt out of marketing communications at any time.
Children
Chem-Pack does not sell products directly to children under 18. Purchases of children’s products must be made by adults, and minors should only interact with Chem-Pack under the supervision of a parent or guardian.
Security and Payments
We use secure systems for processing payments, including eWAY, a Level 1 PCI DSS compliant service provider.
Changes to This Policy
Our business evolves, and this Privacy Policy may change. Updates apply from the date of posting. We may also send periodic reminders about changes unless you’ve opted out. Please review our website regularly for the latest version.
Contact Us
If you have questions or concerns about privacy, please contact us at [email protected].