Chem-Pack FAQ
Ordering, Delivery & Product Support
Welcome to the Chem-Pack FAQ page, your go-to resource for all questions about our products, ordering process, and services. Whether you’re placing an order, managing multiple sites, checking stock availability, or learning about our delivery options, we’ve got you covered.
Here you can find detailed answers on:
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How to place and track orders online
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Managing your account and team access
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Delivery options, timings, and urgent orders
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Stock availability and product compliance
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Using features like favourites, draft orders, and punchout
You can place orders online anytime through our secure B2B store, by phone, or via email if you prefer. Our platform is designed for quick, hassle-free ordering, with or without an account.
No, you can create an account for full access to personalised pricing and order tracking, or simply place orders as a guest without registering.
Yes! Your pricing is tailored to your account, order volume, and product needs. We also offer quantity rules and price breaks to ensure you get the best deal.
Yes, you can manage deliveries across multiple locations under one account, simplifying your ordering and billing process.
Yes, we provide punchout services allowing you to shop products directly from your procurement system for a seamless ordering experience. Just let us know which procurement platform you use and your specific requirements. We’ll coordinate a meeting between your tech team and ours to set everything up, so your orders are processed faster with fewer delays and less manual handling.
Yes! You can export your current cart or any past sales order as a CSV file. Once exported, you can make changes directly in the CSV and upload it back to the platform to quickly create a new order — ideal for saving time on repeat or bulk orders.
Draft orders are perfect for customers managing multiple orders at once. You can add items to your cart and either process the order immediately or save it as a draft. All active draft orders are listed in the Draft Orders section, and you can edit them anytime to update quantities, products, or other details before finalizing.
Yes, you can save your frequently ordered items as favourites for quick reordering.
For orders placed before 2pm, we offer:
- next-day delivery for Sydney Metro
- next-day dispatch for any orders outside this region
We understand urgent needs and offer fast turnaround options to keep your operations running smoothly. Please contact the team on 02 8536 9500 to confirm what’s possible.
Yes, you can easily track your order status online to stay informed from dispatch to delivery.
We accept returns within 30 days of purchase, making it easy if you need to send something back.
We monitor expiry dates closely and ensure all products meet relevant industry standards, keeping you compliant and confident.
A dedicated team member can visit your site to check stock levels and reorder based on agreed par levels. This helps keep your inventory optimized without you needing to track it all.
Yes, we design and source our own range and can collaborate with clients to meet specific needs or custom requirements.
We source smartly and negotiate effectively so you always get the best prices on quality products.
As a family-owned business, we act as an extension of your team — caring, compliant, and always on. You get personalised service, proactive support, and a partner invested in your success.